Service
Service
On duty for you – our service team is at your disposal all over the world:
Our service includes:
- installation
- production support
- maintenance
- repair
- preventive service
- spare parts
- trouble-shooting
That’s how we help you:
- advice and support by phone
- telemaintenance via VPN tunnel
- world-wide service jobs provided by qualified and experienced technicians on site
Customer service
Your contact persons:
Hartmut Kamper
Customer Service
Phone: +49 5901 955 320
E-Mail
Josef Lambers
Customer Service
Phone: +49 5901 955 371
E-Mail
Denis Runde
Customer Service
Phone: +49 5901 955 378
E-Mail
Reinhold Nordemann
Customer Service
Phone: +49 5901 955 361
E-Mail
Matthias Brügge
Customer Service
Phone: +49 5901 955 374
E-Mail
Technical service
Immediately after having received your call we will as soon as possible support you with an intelligent reliable telemaintenance via VPN tunnel. This enables us to assist you in operating the machine quickly and efficiently. Fault analysis and elimination is also done easily like that. If required we will also arrange for a service assignment on site.
Your contact persons:
Remote-Service
TeamViewer QuickSupport
This tool gives our supporters the ability to get a common online-view to your system.
Requirement: Windows PC with Internet-access, the programme does not need any kind of installation.
TeamViewer QuickJoin
This tool gives you the ability to participate to livemeetings and presentations, organized by meurer support.
Requirement: Windows PC with Internet-access, the programm doesn't need any kind of installation
Spare parts service
The reliable and constant provision of high-quality and compatible spare parts guarantees that production in your company will run smoothly.
Please contact the spare parts service team when it comes to the standard equipment with spare parts kits or the short-term provision of components.
Your contact persons:
Service Hotline
During business hours:
Monday - Thursday: 07:00 a.m. - 05:00 p.m. (CET)
Friday: 07:00 a.m. - 02:15 p.m. (CET)
You can reach us on the indicated contact details. You can find them on this page.
Outside business hours:
Servicehotline@meurer-group.com
Our team consists of qualified staff with many years of practical experience.
Therefore we can provide competent support for operation, handling and troubleshooting.
Training
Our comprehensive training routine is based on tailor-made concepts: We offer you qualified training sessions for every need:
- operator training
- technical training
- maintenance training
- software training
Specifically qualified trainers provide theoretical and practical skills in small groups of up to six persons so that you can make the best possible use of our training. We attach great importance to a practical approach.
Please contact us: We look forward to meeting you at our training centre.
Contact details
Phone: +49 5901 955 0 or
E-Mail: training@meurer-group.com
Our training team
Certificates
Quality has priority – please find our current certificates:
