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Service

Service

On duty for you – our service team is at your disposal all over the world:

Service includes:

  • installation
  • production support
  • maintenance
  • repair
  • preventive service
  • spare parts
  • trouble-shooting

 

That’s how we help you:

  • advice and support by phone
  • telemaintenance via VPN tunnel
  • world-wide service jobs provided by qualified and experienced technicians on site

Customer service

Your contact persons:

Hartmut Kamper
Customer Service

Phone: +49 5901 955 320
E-Mail

Josef Lambers
Customer Service

Phone: +49 5901 955 371
E-Mail

Denis Runde
Customer Service

Phone: +49 5901 955 378
E-Mail

Reinhold Nordemann
Customer Service

Phone: +49 5901 955 361
E-Mail

Matthias Brügge
Customer Service

Phone: +49 5901 955 374
E-Mail


Technical service

Immediately after having received your call we will as soon as possible support you with an intelligent reliable telemaintenance via VPN tunnel. This enables us to assist you in operating the machine quickly and efficiently. Fault analysis and elimination is also done easily like that. If required we will also arrange for a service assignment on site.

Your contact persons:

Markus Kribber
Technical Service

Phone: +49 5901 955 433
E-Mail

Dirk Boehmann
Technical Service

Phone: +49 5901 955 395
E-Mail

Christopher Scherder
Technical Service

Phone: +49 5901 955 429
E-Mail


Remote-Service

TeamViewer QuickSupport

This tool gives our supporters the ability to get a common online-view to your system.

Requirement: Windows PC with Internet-access, the programme does not need any kind of installation.

Click here for "TeamViewer's QuickSupport" download.

TeamViewer QuickJoin

This tool gives you the ability to participate to livemeetings and presentations, organized by meurer support. 

Requirement: Windows PC with Internet-access, the programm doesn't need any kind of installation

Click here for "TeamViewer's QuickJoin" download.



Spare parts service

The reliable and constant provision of high-quality and compatible spare parts guarantees that production in your company will run smoothly.

Please contact the spare parts service team when it comes to the standard equipment with spare parts kits or the short-term provision of components.

Your contact persons:

Udo Albers
Spare Part Service

Phone: +49 5901 955 362
E-Mail

Thomas Menke
Spare Part Service

Phone: +49 5901 955 368
E-Mail

Norbert Gövert
Spare Part Service

Phone: +49 5901 955 369
E-Mail

Peter Achteresch
Spare Part Service

Phone: +49 5901 955 366
E-Mail


24-h-Hotline

During business hours:

Monday - Thursday: 07:00 a.m. - 05:00 p.m. (CET)

Friday: 07:00 a.m. - 02:15 p.m. (CET)

You can reach us on the indicated contact details. You can find them on this page.

 

Outside business hours:

+49 (0)5901 955 360

 

The Service Hotline is available to you 24 hours a day. Our team consists of qualified staff with many years of practical experience.

Therefore we can provide competent support for operation, handling and troubleshooting.


Training

Our comprehensive training routine is based on tailor-made concepts: We offer you qualified training sessions for every need:

  • operator training
  • technical training
  • maintenance training
  • software training

Specifically qualified trainers provide theoretical and practical skills in small groups of up to six persons so that you can make the best possible use of our training. We attach great importance to a practical approach.

Please contact us: We look forward to meeting you at our training centre.

Contact details

Phone: +49 5901 955 0 or
E-Mail: training@meurer-group.com

Our training team

Frank Hölmer 
Training

Phone: +49 5901 955 432
E-Mail

Mike Schumacher 
Training

Phone: +49 5901 955 444
E-Mail

Carsten Krüp
Training 

Phone: +49 5901 955 439
E-Mail


Certificates

Quality has priority – please find our current certificates: